Use our sharp insights responsibly,being very careful about show-casing and applying our expertise. We abhor Chaos as much as we hate Continuity,and will achieve peaceful co-existence of these two entities. Every time.
Enabling management of the various public spaces such as parks and traffic islands. – over 200 man-months
With privatization, Sing Power was broken up into 7 different entities, and this called for a complete re design and reengineering of all their IT systems.
The prestigious ECDH (Electronic Court Document Handling) leading to the establishment of e-Courts in Singapore.
Setting up a National DB, and making all administrative processes “copyless” using Document Management and Workflow products.
All back-office, Ticketing and Traffic Applications developed and implemented, later integrated and rolled out all across SMRT (Singapore Mass Rapid Transport).
To make the entire Revenue House of Singapore paperless, re-profiling the officers and re-structuring the department to be more tax-payer friendly.
Centralizing the Cheque Clearing application and imaging both the cheques and the signatures, the entire inward clearing process now takes only 13 officers.
Cycle time for receipt of request to activation of service was reduced from 10 days to half a day. Released 19 officers for redeployment.
The IT Architecture included list of possible applications, the priorities that will ensure sustained business transformation, and educating the end-user managers.
Cycle time to process and approve/disapprove a customer application for fire/auto insurance reduced from 12.5 days to 4 days, staff reduced by 60%, business increased by 30%, RoI in one year.
The Patents and Trademarks Office System to be brought in line with the World Patents Organizations (WPO in Geneva) directives and requirements.
Skill Matrix mapping, digitized research papers, and all administrative functions. A pioneering HR system, later repeated across Malaysia.
Processing of huge numbers of money orders that come in as donations for Haj pilgrims. Included all the complex accounting and reconciliation systems.
Pilot project for complete IT applications and infrastructure at the National PF Organization.
The Pinnacle and Pinnacle Plus Retail Banking Systems installed in all 20 branches of StanChart in Singapore and 30+ branches of the bank in Malaysia.
Workflow enabling their Home Loan Process to cut the cycle time from 6 days to 1 day.
Working with IBM Consulting Group, devised the User Requirement Document and the CRM Manual (named Delite internally) for use across all call centers.
Working with Siemens Information Systems Limited, re-designed business processes for the Cards Group, including Fraud Management.
As part of IBM Consulting Group, review of their current operations at the Call Center, and design of a new architecture for a full-fledged Contact Center.
To assist in Project Management, Design and Implementation Management of the Call Center, using i-flex to arrive at role and objectives of the Customer Services function in ADIB.